Services

Telehealth

You deserve convenient care. Our expanded telehealth visits offer a safe, convenient option to speak with and see a care provider through two-way video technology. Best of all, it is from the comfort of your own home, through a computer or mobile device. It is a great option for times when you need to see your care provider, but not necessarily in the office

What is telehealth?
Telehealth is two-way video technology that allows you to consult with your provider from the comfort of your own home.  It allows you to speak with and see your provider via mobile device or computer.  The technology is HIPAA-compliant to ensure your privacy and provided through a web-based platform.

What are some visits that are appropriate for a telehealth visit?
Telehealth is often appropriate for the individual appointments with medical, behavioral health and nutrition, and group education. Telehealth is not typically recommended for physical therapy appointments

What do I need for a telehealth visit?
Telehealth is a web-based service.  All you need is:

  1. An email address – you’ll receive an email link for your visit.
  2. Internet access.
  3. Computer with video capability OR a mobile device with a camera.

How should I prepare for my telehealth visit? 
Here are a few tips for a successful telehealth visit:

  • Participate from a quiet, private space that is free from distractions and interruptions by others.
  • Dress appropriately, as if you were attending an in-person visit.
  • Be aware of your background or use the option to blur your background.
  • Avoid using public Wi-Fi so that you can better ensure your privacy.
  • Have a charger nearby or make certain you have a full battery prior to the visit. When using a mobile device for video visits, please be aware that your battery may drain more quickly. 
  • Place the camera in a stationary position and leave it there for the duration of the video call.
  • If available, headphones or earbuds with a microphone will help to decrease background noise.

What is the cost of a telehealth visit?
Telehealth services are covered by health insurance, including Medicare and Illinois Medicaid.  We will bill your insurance similar to how we would for an office visit.

What if I don't have access to a computer or mobile device? 
We know that not everyone has access to a computer or mobile device. Telehealth video is not required, but available to those who can access the technology. Our providers can still offer telemedicine and simply speak with you via phone while you remain at home.  If your provider needs to see you, they can schedule a face-to-face visit in the office.

Download Tips and Guides

Getting Started Videos:

Mobile device, tablet or smartphone

Desktop computers and laptops